Privacy Policy
Your Nevada Privacy Rights
Personal Information Collected
Use and Sharing of Personal Information
Non-Personal Information Collection and Use
Security of Your Personal Information
Children’s Privacy
Opt-Out/Unsubscribe
Deleting, Modifying and Updating Your Information
Changes to this Privacy Policy
Contact Us
Your Nevada Privacy Rights If you are a resident of the State of Nevada and would like to opt-out from the sale of your personal information to any third party data broker, please e-mail us at: [email protected]; or send us U.S. mail to: Shield Lawcase Submit, care-of Shield Legal LLC , Attn: Legal Dept., 1530 Faraday Ave, Suite 200 Carlsbad, CA 92008.
Personal Information Collected Please see our Privacy Provisions for California Residents below for additional details regarding the categories of personal information collected. For the purposes of this Privacy Policy, “personal information” shall mean individually identifiable information from or about an individual. We collect personal information when you access certain of the My Nursing Home Claim™ Offerings, including the Contact Services, and complete the required information request form(s) and/or otherwise provide such information to us. The information that you must supply on the form(s) may include, without limitation: (a) your full name; (b) your e-mail address; (c) your telephone number; (d) information pertaining to the type of Legal Matter that you are inquiring about (e.g. type of injury suffered, applicable medical conditions, date of injury, etc.); and/or (d) any other information requested by us on the Form (collectively, “Submitted Data”). Upon entering Submitted Data and clicking on the applicable submission button on the Site, My Nursing Home Claim™ may pass Submitted Data along to one (1) or more of the Third-Party Legal Professionals. Please be advised that My Nursing Home Claim™ does not itself provide legal-related products and/or services in connection with any Legal Matter, and the ultimate terms and conditions of any legal-related products and/or services made available via the Contact Services, or otherwise by and through the My Nursing Home Claim™ Offerings, shall be determined by the applicable Third-Party Legal Professional(s).
Use and Sharing of Personal Information Please see our Privacy Provisions for California Residents below for details regarding our use and sharing of personal information. Upon entering Submitted Data and clicking on the applicable submission button on the Site, My Nursing Home Claim™ may pass Submitted Data along to one (1) or more of the Third-Party Legal Professionals. Other than sharing your personal information with Third-Party Legal Professionals in connection with the Legal Matter that you are inquiring about, My Nursing Home Claim™ will never share, sell, rent, exchange or barter your personal information to or with any third-party for financial gain or marketing purposes. By making that personal information available to My Nursing Home Claim™, you grant My Nursing Home Claim™ the right, subject to applicable law, to use that personal information to contact you by telephone and email regarding your use of the Site Offerings (including in connection with the Contact Services). If you wish to stop receiving future communications from us, please follow the instructions at the end of each such marketing message or see the “Opt-Out/Unsubscribe” section below. Where you submit personal information, we use the personal information that you make available to facilitate the delivery of the applicable My Nursing Home Claim™ Offerings to you, including to respond to any inquiries made by you. You also agree that we may contact you at any time with updates and/or any other information that we may deem appropriate for you to receive in connection with your continued use of the My Nursing Home Claim™ Offerings, and to keep you informed of our other products and services. We may also employ other companies and individuals to perform certain functions on our behalf. Examples include the credit check referenced above, processing credit card and other payment transactions, sending direct and electronic mail, removing duplicate information from User lists, analyzing data and providing marketing analysis. The agents performing these limited functions on our behalf shall have access to our Users’ personal information (including Sensitive Information, where applicable) as needed to perform these functions for us, but we do not permit them to use User personal information for other purposes. We will also use your personal information for customer service, to provide you with information that you may request, to customize your experience with the My Nursing Home Claim™ Offerings. We may also use your personal information for internal business purposes, such as analyzing and managing our service offerings including, without limitation, the My Nursing Home Claim™ Offerings. We may also combine the information we have gathered about you with information from other sources. By submitting your personal information by and through the My Nursing Home Claim™ Offerings, you agree that such act constitutes an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule (16 CFR §310 et seq.), as amended from time to time (the “Rule”) and applicable state do-not-call regulations. As such, notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, and/or on applicable state do-not-call lists, we retain the right to contact you via telemarketing in accordance with the Rule and applicable state do-not-call regulations. Where you provide “prior express consent” within the meaning of the Telephone Consumer Protection Act (47 USC § 227), and its implementing regulations adopted by the Federal Communications Commission (47 CFR § 64.1200), as amended from time-to-time (“TCPA”), you consent to receive from My Nursing Home Claim™ and, where applicable, the designated Third-Party Legal Professional(s), telephone calls, including artificial voice calls, pre-recorded messages and/or calls (including text alerts via SMS text messages delivered via automated technology, to the telephone number(s) that you provided. Please note that you are not required to provide this consent in order to obtain access to the My Nursing Home Claim™ Offerings, and your consent simply allows My Nursing Home Claim™ to contact you via these means. Please be advised that by agreeing to this Privacy Policy, you are obligated to immediately inform us if and when the telephone number that you have previously provided to us changes. Without limiting the foregoing, if you: (A) have your telephone number reassigned to another person or entity; (B) give up your telephone number so that it is no longer used by you; (C) port your telephone number to a landline or vice versa; or (D) otherwise stop using that telephone number for any reason (collectively “Phone Number Change“), you agree that you shall promptly notify My Nursing Home Claim™ of the Phone Number Change via e-mail at: [email protected], or by using one of the methods set forth in the “Contact Us” section below. We reserve the right to release current or past personal information: (I) in the event that we believe that the My Nursing Home Claim™ Offerings are being or have been used in violation of the Terms and Conditions or to commit unlawful acts; (II) if the information is subpoenaed; provided, however, that, where permitted by applicable law, we shall provide you with e-mail notice, and opportunity to challenge the subpoena, prior to disclosure of any personal information pursuant to a subpoena; or (III) if we are sold, merge with a third-party, are acquired or are the subject of bankruptcy proceedings; provided, however, that if My Nursing Home Claim™ is involved in a bankruptcy proceeding, merger, acquisition or sale of all or a portion of its assets, you will be notified via e-mail and/or a prominent notice on the Site of any change in ownership or uses of your personal information, as well as any choices that you may have regarding your personal information. You hereby consent to the disclosure of any record or communication to any third-party when we, in our sole discretion, determine the disclosure to be required by applicable law, including sharing your e-mail address with third-parties for suppression purposes in compliance with the CAN-SPAM Act of 2003, as amended from time to time, and other e-mail marketing laws. Users should also be aware that courts of equity, such as U.S. Bankruptcy Courts, might have the authority under certain circumstances to permit personal information to be shared or transferred to third-parties without permission.
Non-Personal Information Collection and Use Please see our Privacy Provisions for California Residents below for more details regarding the categories and types of non-personal information collected. Computer IP Addresses/Browser Type We may collect certain non-personally identifiable information about you and your desktop computer when you visit many of the pages of the Site. This non-personally identifiable information includes, without limitation, the type of browser that you use (e.g., Safari, Chrome, Internet Explorer), your IP address, the type of operating system that you use (e.g., Windows or iOS) and the domain name of your Internet service provider (e.g., Verizon, AT&T). We use the non-personally identifiable information that we collect to improve the design and content of the My Nursing Home Claim™ Offerings and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze usage of the My Nursing Home Claim™ Offerings. Cookies
When a User visits the Site, we send one (1) or more cookies and/or gif files (collectively, “Cookies”) to assign an anonymous, unique identifier to the applicable User’s computer and/or mobile device, as applicable. A Cookie is a piece of data stored on your hard drive containing non-personally identifiable information about you. Cookies have many benefits to enhance your experience on the Site, as applicable. To find out more about Cookies, please visit www.cookiecentral.com. We use Cookies to improve the quality of the My Nursing Home Claim™ Offerings, including for storing User preferences and tracking Site usage (such as pages opened and length of stay at the Site, as applicable). Most Internet browsers are initially set up to accept Cookies, but you can reset your browser to refuse all Cookies or to indicate when a Cookie is being sent. To disable and reject certain Cookies, follow the instructions associated with your Internet browser. Even in the case where a User rejects a Cookie, he or she may still use the My Nursing Home Claim™ Offerings; provided, however, that certain functions of the My Nursing Home Claim™ Offerings may be impaired or rendered inoperable if the use of Cookies is disabled. We reserve the right to retain Cookie data indefinitely. Behavioral Tracking My Nursing Home Claim™ and its third-party partners use Cookies, pixels and other tracking technology (collectively, “Tracking Technology”) to analyze trends, administer the Site, track Users’ movements around the Site and to gather demographic information about our User base as a whole. In addition, we partner with a third-party to use Tracking Technology in connection with the display of advertising on our Site and to manage the serving of our advertising on other websites. Our third-party partners may use Tracking Technology to gather information about your activities on the Site and other websites in order to provide you advertising based upon your browsing activities and interests. If you wish to opt-out of having this information used for the purpose of serving you interest-based ads, you may opt-out by email. In addition, Users may be able to disable some, but not all, of this tracking activity by utilizing the “Do Not Track” setting or similar options within most major Internet browsers. Further, Users may be able to opt-out of this form of tracking utilizing the options made available by the Network Advertising Initiative or Digital Advertising Alliance. Please note that opting out of this tracking activity does not opt you out of being served advertising. Even where you opt out of this tracking activity, you will continue to receive generic ads. Cross Device Tracking My Nursing Home Claim™ tracks Users’ use of the My Nursing Home Claim™ Offerings across various devices, including your personal computer and mobile device, in order to optimize and personalize your My Nursing Home Claim™ Offerings experience. My Nursing Home Claim™ may collect certain of your personal information across various devices. Please be advised that where you opt-out of having your use of the My Nursing Home Claim™ Offerings tracked across devices, you may need to upload certain information multiple times and/or input your log-in information multiple times. Aggregate Data My Nursing Home Claim™ reserves the right to transfer and/or sell aggregate or group data about Users of the My Nursing Home Claim™ Offerings for lawful purposes. Aggregate or group data is data that describes the demographics, usage and other characteristics of Users as a group, without disclosing personally identifiable information. Third-Party Websites This Site may contain links to third-party owned and/or operated websites. My Nursing Home Claim™ is not responsible for the privacy practices or the content of such websites. In some cases, you may be able to make a purchase through one of these third-party websites. In these instances, you may be required to provide certain information, such as a credit card number, to register or complete a transaction at such website. These third-party websites have separate privacy and data collection practices and My Nursing Home Claim™ has no responsibility or liability relating to them.
Security of Your Personal Information We endeavor to safeguard and protect our Users’ personal information. When Users make personal information available to us, their personal information is protected both online and offline (to the extent that we maintain any personal information offline). Where our registration/application process prompts Users to enter sensitive information (such as medical information, driver’s license/ID card number, health insurance information, data collected from an automated license plate recognition system, Social Security Number and credit card information), and when we store and transmit such sensitive information, that information is encrypted with advanced TLS (Transport Layer Security). Access to your personal information is strictly limited, and we take reasonable security measures to ensure that your personal information is not accessible to the public. All of our Users’ personal information is restricted in our offices, as well as the offices of our third-party service providers. Only employees or third-party agents who need User personal information to perform a specific job are granted access to User personal information. Our employees are dedicated to ensuring the security and privacy of all User personal information. Employees not adhering to our firm policies are subject to disciplinary action. The servers that we store User personal information on are kept in a secure physical environment. We also have security measures in place to protect the loss, misuse and alteration of personal information under our control. Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the Internet or via wireless networks can be guaranteed to be 100% secure. Computer hackers that circumvent our security measures may gain access to certain portions of your personal information, and technological bugs, errors and glitches may cause inadvertent disclosures of your personal information; provided, however, that any attempt to breach the security of the network, our servers, databases or other hardware or software may constitute a crime punishable by law. For the reasons mentioned above, we cannot warrant that your personal information will be absolutely secure. Any transmission of data at or through the Site, other My Nursing Home Claim™ Offerings or otherwise via the Internet or wireless networks, is done at your own risk. In compliance with applicable federal and state laws, we shall notify you and any applicable regulatory agencies in the event that we learn of an information security breach with respect to your personal information. You will be notified via e-mail in the event of such a breach. Please be advised that notice may be delayed in order to address the needs of law enforcement, determine the scope of network damage, and to engage in remedial measures.
Children’s Privacy Please see our Privacy Provisions for California Residents below for more details regarding the personal information of minors. Visitors under eighteen (18) years of age are not permitted to use and/or submit their personal information at the Site. My Nursing Home Claim™ does not knowingly solicit or collect information from visitors under eighteen (18) years of age.
Opt-Out/Unsubscribe
Please see our Privacy Provisions for California Residents below for instructions on how California Residents can opt-out of the sale of their personal information to third parties. To opt-out of receiving e-mail and other forms of communication from us, you can: (a) follow the instructions included in the applicable e-mail message or other communication; or (b) e-mail us at: [email protected]. Notwithstanding the foregoing, we may continue to contact you for the purpose of communicating information relating to your request for My Nursing Home Claim™ Offerings, as well as to respond to any inquiry or request made by you. To opt-out of receiving My Nursing Home Claim™ Offerings-related and/or inquiry response-related messages from My Nursing Home Claim™, you must cease requesting and/or utilizing the My Nursing Home Claim™ Offerings and/or cease submitting inquiries to My Nursing Home Claim™, as applicable.
Deleting, Modifying and Updating Your Information Please see our Privacy Provisions for California Residents below for instructions on how California Residents can access and/or delete personal information that we have collected. At your request, we will: (a) inform you of what personal information we have on file for you; (b) amend the personal information that we have on file for you; and/or (c) remove personal information that you have provided to us, or that we have otherwise collected. You may do so by e-mailing us at: [email protected]. We ask individual Users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and, to the extent permitted by applicable law, we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others or would be extremely impractical (for instance, requests concerning information residing on backup tapes). Please be advised that deleting your personal information may terminate your access to certain of the My Nursing Home Claim™ Offerings. If you wish to continue using the full complement of My Nursing Home Claim™ Offerings, you may not be able to delete all of the personal information that we have on file for you. Please be further advised that, after you delete your personal information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems. Transfer of Personal Information Internationally If you are visiting the Site from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By visiting the Site and/or otherwise communicating electronically with us, you consent to such transfers. Even if your jurisdiction does not have the same privacy laws as the jurisdiction where our servers are located, we will treat your information as subject to the protections described in this Privacy Policy.
Changes to this Privacy Policy My Nursing Home Claim™ reserves the right to change or update this Privacy Policy at any time by posting a notice on the Site that we are changing our Privacy Policy. If the manner in which we use personal information changes, My Nursing Home Claim™ will notify Users by: (a) sending the modified policy to our Users via e-mail; and/or (b) by any other reasonable means acceptable under applicable state and federal law. You will have a choice as to whether or not we use your information in this different manner and we will only use your information in this different manner where you opt-in to such use.
Contact Us If you have any questions about this Privacy Policy or our privacy practices in general you may e-mail us as at: [email protected]; or send us U.S. mail to: Shield Lawcase Submit, Attn: Legal Dept., 1530 Faraday Ave, Suite 200 Carlsbad, CA 92008.
Privacy Provisions for California Residents
These Privacy Provisions for California Residents (“Provisions”) supplement, and do not limit in any way, the Privacy Policy set forth above. These Provisions apply solely to residents of the State of California (“CA Users”). We adopt these Provisions in compliance with the California Consumer Privacy Act of 2018 (“CCPA”). Any terms defined in the CCPA have the same meaning when used in these Provisions. Users with disabilities who wish to access these Provisions in an alternative format can contact us by emailing us at: [email protected]; calling us at: (844) 929-3055; or sending us mail to: Shield Lawcase Submit, Attn: Legal Dept., 1530 Faraday Ave, Suite 200 Carlsbad, CA 92008. Categories of Information We Collect We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular CA User or device (“personal information”). In particular, we have collected the following categories of personal information from CA Users within the last twelve (12) months:Category | Examples | Collected |
A. Identifiers. | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, telephone number, or other similar identifiers. | YES |
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | A name, signature, Social Security number, physical characteristics or description, postal address, telephone number, passport number, driver’s license or State identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. | YES |
C. Protected classification characteristics under California or federal law. | Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). | YES |
F. Internet or other similar network activity. | Browsing history, search history, information on a CA User’s interaction with a website, application or advertisement. | YES |
- Publicly available information from government records.
- De-identified or aggregated CA User information.
- Information excluded from the CCPA’s scope, such as:
- health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; and
- personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
- Directly from our CA Users. For example, from online registration forms that our CA Users submit to us related to the products and/or services that we (and our third party service providers) offer by and through the Site. (Categories A, B and C)
- Indirectly from our CA Users. For example, through information we collect from our CA Users in the course of providing our products and/or services to them. (Categories A, B, C and F)
- Directly and indirectly from activity on the Site. This includes the type of browser that you use (e.g., Safari, Chrome, Internet Explorer), your IP address, the type of operating system that you use (e.g., Windows or iOS) and the domain name of your Internet Service Provider. In addition, we obtain certain Site usage details and analytics as same are collected automatically by us and our third party partners. (Category F)
- When our CA Users interact with us on our social media accounts, including commenting on and/or liking our posts. (Category F)
- From third-parties that interact with us in connection with the products and/or services that we offer to our CA Users. For example, third party entities that assist us in sending direct and electronic mail, removing duplicate information from CA User lists, analyzing data and providing marketing analysis. (Categories A, B, C and F)
- To fulfill or meet the reason for which the information is provided. For example, if you provide us with personal information in connection with your request for information regarding legal services, as well as information regarding the other products and/or services featured on the Site, we will use that personal information to better provide you with the requested information. (Categories A, B and C)
- To provide you with information, products or services that you request from us. (Categories A, B, C and F)
- To create, maintain, customize and secure your account with us. (Categories A, B, C and F)
- To provide you with e-mail, direct mail and telemarketing messages concerning certain My Nursing Home Claim™ products and/or services, as well as third-party products and/or services, that we believe may be of interest to you. (Categories A, B, C and F)
- To deliver relevant Site content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. (Categories A, B, C and F)
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including the Site’s Terms and Conditions. (Categories A, B, C and F)
- To improve the Site and better present its contents to you. (Categories A, B, C and F)
- For customer service purposes and to respond to inquiries from you. (Categories A, B and C)
- For testing, research, analysis and product development. (Categories A, B, C and F)
- As necessary or appropriate to protect our rights, property or safety, and that of our clients or others. (Categories A, B, C and F)
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. (Categories A, B, C and F)
- As described to you when collecting your personal information or as otherwise set forth in the CCPA. (Categories A, B, C and F)
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us is among the assets transferred. (Categories A, B, C and F)
Category B California Customer Records personal information categories.
Category C Protected classification characteristics under California or federal law.
Category F Internet or other similar network activity. We disclose your personal information (including: (a) name; (b) e-mail address; (c) telephone number; and/or (d) information pertaining to the type of Legal Matter that you are inquiring about) for a business purpose to the following categories of third parties (with the specific categories of personal information indicated in parenthesis):
- Our affiliates. (Categories A, B, C and F)
- Service providers. (Categories A, B, C and F)
- Third parties who provide the legal-related products and/or services featured on the Site. (Categories A, B, C and F)
- Third parties to whom you authorize us to disclose your personal information in connection with the products and/or services that we provide to you. (Categories A, B, C and F)
Category B California Customer Records personal information categories.
Category C Protected classification characteristics under California or federal law.
Category F Internet or other similar network activity. In the preceding twelve (12) months, we have sold the above referenced categories of personal information to the third parties who provide the legal-related products and/or services featured on the Site. Your Rights and Choices The CCPA provides CA Users (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. Opt-Out from the Sale of Your Personal Information You have the right to opt-out of our sale of your personal information to third parties. To exercise your right to opt-out of our sale of your personal information to third parties, please submit a verifiable CA User request to us by either:
- Clicking here
- Emailing us at: [email protected]; or
- Sending us U.S. mail to: Shield Lawcase Submit, Attn: Legal Dept., 1530 Faraday Ave, Suite 200 Carlsbad, CA 92008.
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we have shared that personal information.
- The specific pieces of personal information we collected about you (also called a data portability request).
- If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our obligations in connection with our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech rights, ensure the right of another CA User to exercise her/his free speech rights or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, but only if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with CA User expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
- Clicking here
- Emailing us at: [email protected]; or
- Sending us U.S. mail to: Shield Lawcase Submit, Attn: Legal Dept., 1530 Faraday Ave, Suite 200 Carlsbad, CA 92008.
- Provide sufficient information that allows us to reasonably verify that you are: (1) the person about whom we collected personal information; or (2) an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
- Deny you goods or services;
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
- Provide you a different level or quality of goods or services; and/or
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
- Emailing us at: [email protected]; or
- Sending us U.S. mail to: Shield Lawcase Submit, Attn: Legal Dept., 1530 Faraday Ave, Suite 200 Carlsbad, CA 92008.
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